10 Most Common Questions
Availability changes daily and we suggest you place reservation at least 3-5days in advance. We can take bookings atleast 2 years in advance
Please view our help desk for up to date collection points click here to view
If you are a PRIVATE TRANSFER, the driver will have your details and will be in touch. If the driver has not made contact by your collection time please contact the office. If you are a SHUTTLE BUS TRANSFER, your seat will be ONLY reserved on the bus booked, if your flight is late/delayed, you MUST call the office on your travel voucher and advise them, they will let you know when a seat is available on a bus.
We will do our best to accommodate your delay. We can only check flight numbers if supplied. Sometimes flight numbers are not that accurate so we ask all customers to call us from their airport and keep us updated
Unless we say, we dont guarantee a specific kind of vehicle: it will probably be a taxi or a minibus. If you booked a Shuttle you may also be sharing the transfer with other passengers stopping off at other addresses.
No, not at all. Please make sure you let us know on the "Additional Information" field on the payment page or contact our office.
All changes made 48 hours before date of pickup are subject to an administration charge of £10
Our normal cancellation policy applies. Please see our terms and conditions. click here to view
Customers are entitled to TWO ITEMS OF LUGGAGE ONLY, one hand luggage plus one normal luggage case. ANY EXCESS LUGGAGE MUST BE DECLARED at the time of booking we MUST be informed of items such as sports equipment (golf clubs, ski's windsurfers etc) and electric wheelchairs